Service Support
Yili Machinery adheres to the concept of "quality as the basis, customer first, and delivery as the priority".
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Technical Consultation & Support
Before purchase, we offer free professional technical consultation to help you select the most suitable belt conveyor model. Our expert team has over 30 years of industry experience and can answer questions related to conveyor system optimization, energy efficiency improvement, and more. We also provide online video guidance and remote diagnostic services, ensuring you receive technical support anytime and avoid production interruptions.
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Customization Support
We understand that the needs of different industries vary, so we offer flexible custom design services. Whether it’s the type of material being transported, belt width and length, load capacity, or adaptability to special environments (such as explosion-proof or high-temperature conditions), our engineering team can quickly develop tailored solutions based on your specific requirements. The cooperation process is streamlined and efficient:
Requirements Communication → Solution Design → Prototype Testing → Mass Production, ensuring that the product perfectly fits your production line.
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Installation & Commissioning Services
We are not only a manufacturer but also your long-term partner. After product delivery, we can dispatch professional engineers to your site for installation and commissioning to ensure smooth operation. If you prefer self-installation, we provide detailed installation manuals, video tutorials, and 24/7 online support. Whether the project is domestic or international, we respond quickly and efficiently.
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Premium After-sales Guarantee
Quality is at the heart of our commitment. We offer a 1–3 year warranty (depending on the model) and promise quick response: on-site service within 48 hours domestically and solutions within 7 days for international clients. With sufficient spare parts and lifetime maintenance services, you can rest assured. We also conduct regular customer follow-ups to gather feedback and continuously improve our products and service.
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Fast Delivery Capability
As a leading manufacturer in China, we cooperate with multiple international logistics partners to ensure products are delivered safely and on time worldwide. We support various transportation methods including sea, air, and land freight. Packaging meets international anti-shock and moisture-proof standards. No matter where you are, we can provide door-to-door service to simplify your procurement process.
Service Process
Provide one-stop service from solution consultation, non-standard customization to after-sales support, helping global customers improve the reliability and economy of conveying systems.
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Requirement Confirmation
Confirm the order information and contact you in time.
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Inquiry Submission
Choose you want and sign the contract
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Deposit Payment
A deposit is required after the order is placed.
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Packing and Loading
Packing and shipping
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FAQ
Powering the world with reliable conveying.
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Q1: What are the advantages of your conveyor accessories (such as idlers and pulleys)?
A1: Our products are made from high-quality materials, offering high cost-effectiveness, durability, and low maintenance costs. Compared to international brands, our prices are more competitive while ensuring compliance with ISO international standards, making them suitable for heavy-duty environments like cement, mining, and chemical industries.
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Q2: How are shipping and delivery handled for overseas orders?
A2: We support global exports and ensure timely delivery through reliable logistics partners (via sea or air). Accessories are compactly packed for easy transport. Delivery typically takes 4-6 weeks depending on order volume and destination. We provide tracking services to ensure safe arrival.
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Q3: Do your products support customization?
A3: Yes, we offer customization. We can adjust specifications for idlers, pulleys, or belts based on your specific needs (e.g., size, material, or industry application). Feel free to provide drawings or samples; our engineering team will respond and quote quickly.
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Q4: What are the application cases in the mining and dock industries?
A4: Our accessories are widely used for material conveying in mines and bulk cargo handling at docks. For instance, in a South American mining project, our wear-resistant belts increased conveying efficiency by over 20%. We can share detailed cases and feedback for your evaluation.
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Q5: Can you provide samples and technical support?
A5: Yes. We provide free technical consultation and can offer samples (cost fees apply for some items). We also offer installation guidance, selection advice, and whole-line optimization schemes.